Skip to main content
placeholder image

Stakeholders in the cloud computing value-chain: A socio-technical review of data breach literature

Conference Paper


Abstract


  • This paper is about stakeholders in the cloud computing value-chain. Early cloud computing literature focused on the technical aspect of the technology and viewed the provider and customer as essential value-chain stakeholders. The more users that use cloud services, the potential for data breaches increases. The review of the literature was carried out using a social-technical approach. Socio-technical theory encapsulates the social, technical and environmental dimensions of a system. The outcomes of the search indicated that there are two pertinent stakeholder types: operational and non-operational. Operational stakeholders include cloud providers, customers, enablers, resellers and third-party providers. Non-operational stakeholders include regulators, legislators, courts, non-government organisations, law enforcement, industry-standard bodies and end-users. The end-users are critically important in the cloud value-chain in that they rely on online services for everyday activities and have their data compromised. The cloud value-chain presents that cloud services encapsulate more than just technology services. The paper considers the complex stakeholder relationships and data breach issues, indicating the need for a better socio-technical response from the stakeholders within the value-chain.

Publication Date


  • 2020

Citation


  • Kolevski, D., Michael, K., Abbas, R., & Freeman, M. (2020). Stakeholders in the cloud computing value-chain: A socio-technical review of data breach literature. In International Symposium on Technology and Society, Proceedings Vol. 2020-November (pp. 290-293). doi:10.1109/ISTAS50296.2020.9462169

Scopus Eid


  • 2-s2.0-85113268166

Web Of Science Accession Number


Start Page


  • 290

End Page


  • 293

Volume


  • 2020-November

Abstract


  • This paper is about stakeholders in the cloud computing value-chain. Early cloud computing literature focused on the technical aspect of the technology and viewed the provider and customer as essential value-chain stakeholders. The more users that use cloud services, the potential for data breaches increases. The review of the literature was carried out using a social-technical approach. Socio-technical theory encapsulates the social, technical and environmental dimensions of a system. The outcomes of the search indicated that there are two pertinent stakeholder types: operational and non-operational. Operational stakeholders include cloud providers, customers, enablers, resellers and third-party providers. Non-operational stakeholders include regulators, legislators, courts, non-government organisations, law enforcement, industry-standard bodies and end-users. The end-users are critically important in the cloud value-chain in that they rely on online services for everyday activities and have their data compromised. The cloud value-chain presents that cloud services encapsulate more than just technology services. The paper considers the complex stakeholder relationships and data breach issues, indicating the need for a better socio-technical response from the stakeholders within the value-chain.

Publication Date


  • 2020

Citation


  • Kolevski, D., Michael, K., Abbas, R., & Freeman, M. (2020). Stakeholders in the cloud computing value-chain: A socio-technical review of data breach literature. In International Symposium on Technology and Society, Proceedings Vol. 2020-November (pp. 290-293). doi:10.1109/ISTAS50296.2020.9462169

Scopus Eid


  • 2-s2.0-85113268166

Web Of Science Accession Number


Start Page


  • 290

End Page


  • 293

Volume


  • 2020-November