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The development and characteristics of Employee Assistance Programs around the globe

Journal Article


Abstract


  • A global online survey of Employee Assistance Program (EAP) professionals regarding EAP characteristics and development was conducted. Seventy-four respondents from 25 countries participated. Key developmental drivers identified were consumer demand and industry-based initiatives. EAPs were typically delivered by private ���for-profit��� organizations. EAP services predominantly comprised relationship, mental health, and trauma counseling delivered over four to five sessions through various delivery modes. Increasing focus on well-being and greater utilization of technology were reported. Few EAP-specific qualifications were offered, and professional standards were mostly voluntary. Although EAPs were perceived to generally be effective, they may encounter challenges in maintaining high-quality service provision into the future.

Publication Date


  • 2018

Citation


  • Roche, A., Kostadinov, V., Cameron, J., Pidd, K., McEntee, A., & Duraisingam, V. (2018). The development and characteristics of Employee Assistance Programs around the globe. Journal of Workplace Behavioral Health, 33(3-4), 168-186. doi:10.1080/15555240.2018.1539642

Scopus Eid


  • 2-s2.0-85059533599

Start Page


  • 168

End Page


  • 186

Volume


  • 33

Issue


  • 3-4

Place Of Publication


Abstract


  • A global online survey of Employee Assistance Program (EAP) professionals regarding EAP characteristics and development was conducted. Seventy-four respondents from 25 countries participated. Key developmental drivers identified were consumer demand and industry-based initiatives. EAPs were typically delivered by private ���for-profit��� organizations. EAP services predominantly comprised relationship, mental health, and trauma counseling delivered over four to five sessions through various delivery modes. Increasing focus on well-being and greater utilization of technology were reported. Few EAP-specific qualifications were offered, and professional standards were mostly voluntary. Although EAPs were perceived to generally be effective, they may encounter challenges in maintaining high-quality service provision into the future.

Publication Date


  • 2018

Citation


  • Roche, A., Kostadinov, V., Cameron, J., Pidd, K., McEntee, A., & Duraisingam, V. (2018). The development and characteristics of Employee Assistance Programs around the globe. Journal of Workplace Behavioral Health, 33(3-4), 168-186. doi:10.1080/15555240.2018.1539642

Scopus Eid


  • 2-s2.0-85059533599

Start Page


  • 168

End Page


  • 186

Volume


  • 33

Issue


  • 3-4

Place Of Publication