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Client satisfaction with psychotherapy in two outpatient clinics in New Zealand

Journal Article


Abstract


  • This article examines client satisfaction with outpatient psychotherapy in New Zealand. The 93 subjects who completed the eight-item Client Satisfaction Questionnaire (CSQ-8) reported high levels of satisfaction with treatment. There were positive correlations between satisfaction and symptom change on both therapist and client-rated outcome measures. No differences were found in levels of satisfaction among clients receiving different modalities of treatment in addition to psychotherapy. It is suggested that future research explore satisfaction with different components of psychotherapy as one way of improving service delivery and effectiveness. © 1993.

Publication Date


  • 1993

Citation


  • Deane, F. P. (1993). Client satisfaction with psychotherapy in two outpatient clinics in New Zealand. Evaluation and Program Planning, 16(2), 87-94. doi:10.1016/0149-7189(93)90020-9

Scopus Eid


  • 2-s2.0-0002887111

Start Page


  • 87

End Page


  • 94

Volume


  • 16

Issue


  • 2

Abstract


  • This article examines client satisfaction with outpatient psychotherapy in New Zealand. The 93 subjects who completed the eight-item Client Satisfaction Questionnaire (CSQ-8) reported high levels of satisfaction with treatment. There were positive correlations between satisfaction and symptom change on both therapist and client-rated outcome measures. No differences were found in levels of satisfaction among clients receiving different modalities of treatment in addition to psychotherapy. It is suggested that future research explore satisfaction with different components of psychotherapy as one way of improving service delivery and effectiveness. © 1993.

Publication Date


  • 1993

Citation


  • Deane, F. P. (1993). Client satisfaction with psychotherapy in two outpatient clinics in New Zealand. Evaluation and Program Planning, 16(2), 87-94. doi:10.1016/0149-7189(93)90020-9

Scopus Eid


  • 2-s2.0-0002887111

Start Page


  • 87

End Page


  • 94

Volume


  • 16

Issue


  • 2