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A conceptual investigation of maintenance deferral and implementation: Foundation for a maintenance lifecycle model

Chapter


Abstract


  • Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser's viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle Model that provides a starting point to research vendor-supplied maintenance from the customer's point of view

UOW Authors


  •   Savage, Christopher (external author)
  •   Clarke, Rodney
  •   Kautz, Karl (external author)

Publication Date


  • 2017

Citation


  • Savage, C., Kautz, K., & Clarke, R. J. (2017). A conceptual investigation of maintenance deferral and implementation: Foundation for a maintenance lifecycle model. In Lecture Notes in Information Systems and Organisation (Vol. 22, pp. 1-16). doi:10.1007/978-3-319-52593-8_1

Scopus Eid


  • 2-s2.0-85018746061

Web Of Science Accession Number


Book Title


  • Lecture Notes in Information Systems and Organisation

Start Page


  • 1

End Page


  • 16

Abstract


  • Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser's viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle Model that provides a starting point to research vendor-supplied maintenance from the customer's point of view

UOW Authors


  •   Savage, Christopher (external author)
  •   Clarke, Rodney
  •   Kautz, Karl (external author)

Publication Date


  • 2017

Citation


  • Savage, C., Kautz, K., & Clarke, R. J. (2017). A conceptual investigation of maintenance deferral and implementation: Foundation for a maintenance lifecycle model. In Lecture Notes in Information Systems and Organisation (Vol. 22, pp. 1-16). doi:10.1007/978-3-319-52593-8_1

Scopus Eid


  • 2-s2.0-85018746061

Web Of Science Accession Number


Book Title


  • Lecture Notes in Information Systems and Organisation

Start Page


  • 1

End Page


  • 16