Research methodologies for complex ecosystems: enhancing the societal value of IS

Societal ecosystems are struggling to solve complex problems that could benefit from

research by information systems (IS) scholars. However, existing IS research methodologies

seek to reduce complexity and so are unsuited to the holistic investigation of complex

phenomena. This paper presents a research methodology based on principles of complexity

theory consisting of three non-linear phases, namely sensemaking, action and reflection.

This complexity-aware methodology requires innovative methods of data collection, analysis

and presentation. In order to demonstrate the application of the methodology, an action

research project, which investigates the complex challenge of enabling elderly citizens to use

IS for social wellbeing, is described. Thus, in addition to the methodological contribution, the

results of this IS research provide an instance where IS can contribute to enhanced societal

value.