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Stages of trust development in banking relationship

Journal Article


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Abstract


  • Using data collected from eight bank branches in India, this study examines how the trust between branch manager and

    loan officer begins and develops in multiple stages over a period of time. It seeks to fill an important gap in the academic

    literature on the development of trust between trustor and trusted over a period of time by empirically examining

    the trust relationship between branch manager and loan officer in a bank. The results of the cross case qualitative analysis

    conducted on stages of trust development using pattern matching technique suggest that trust relationship between

    branch manager and loan officer follows the three-stage model of Lewicki and Bunker (1996) with certain deviations

    applicable only to describe the relationship examined in this study. This study contributes to the literature by exploring

    the mechanism of trust development between branch manager and loan officer of bank branches in India through a case

    study and enriching the model of Lewicki and Bunker (1996).

Publication Date


  • 2013

Citation


  • Bhati, S. & De Zoysa, A. (2013). Stages of trust development in banking relationship. Banks and Bank Systems, 8 (1), 36-44.

Scopus Eid


  • 2-s2.0-84937423483

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=1176&context=buspapers

Ro Metadata Url


  • http://ro.uow.edu.au/buspapers/174

Number Of Pages


  • 8

Start Page


  • 36

End Page


  • 44

Volume


  • 8

Issue


  • 1

Place Of Publication


  • Ukraine

Abstract


  • Using data collected from eight bank branches in India, this study examines how the trust between branch manager and

    loan officer begins and develops in multiple stages over a period of time. It seeks to fill an important gap in the academic

    literature on the development of trust between trustor and trusted over a period of time by empirically examining

    the trust relationship between branch manager and loan officer in a bank. The results of the cross case qualitative analysis

    conducted on stages of trust development using pattern matching technique suggest that trust relationship between

    branch manager and loan officer follows the three-stage model of Lewicki and Bunker (1996) with certain deviations

    applicable only to describe the relationship examined in this study. This study contributes to the literature by exploring

    the mechanism of trust development between branch manager and loan officer of bank branches in India through a case

    study and enriching the model of Lewicki and Bunker (1996).

Publication Date


  • 2013

Citation


  • Bhati, S. & De Zoysa, A. (2013). Stages of trust development in banking relationship. Banks and Bank Systems, 8 (1), 36-44.

Scopus Eid


  • 2-s2.0-84937423483

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=1176&context=buspapers

Ro Metadata Url


  • http://ro.uow.edu.au/buspapers/174

Number Of Pages


  • 8

Start Page


  • 36

End Page


  • 44

Volume


  • 8

Issue


  • 1

Place Of Publication


  • Ukraine