Green Information Systems (Green IS) provides a socio-technical
perspective on the diverse complex phenomena of organisational sustainability.
The Cynefin sense-making framework is eminently suitable for making sense
of dynamic, complex phenomena and for guiding sensible decisions on how to
meet the challenges they present. The Cynefin framework is described here and
illustrated in terms of both ordered and unordered business processes. It is the
unordered that are the least understood; but they are the most critical when it comes
to sustainability. While order may be appropriate in the short term, sustainability
issues also demand a more challenging long-term perspective. Just how rapidly and
unpredictably business processes can change is well known in the field of IS which
understands the revolutionary nature of new digital technologies. This chapter
explores ways to manage sustainably in the face of such uncertainty through an
appreciation of unordered complexity.