Cox, B. L. & Jantti, M. H. 2012, 'Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement', Library and Information Science Research, vol. 34, no. 4, pp. 308-316.
Cox, B. L. & Jantti, M. H. 2012, 'Capturing business intelligence required for targeted marketing, demonstrating value, and driving process improvement', Library and Information Science Research, vol. 34, no. 4, pp. 308-316.