Skip to main content

Methodology challenges associated with benchmarking healthcare supply chains

Journal Article


Abstract


  • It is vital that auditing tools used by researchers and managers yield valid assessments and meaningful comparisons irrespective of the organisational setting. The Quick Scan Audit Methodology (QSAM) offers such a systematic approach by utilising multiple data collection methods and a codified value stream uncertainty measure to assess supply chain performance. Although previously only employed within the private sector, this article explores the use of QSAM to benchmark the pharmaceutical value streams in eight Australasian public sector hospitals, which are best characterised as having multi-layered and complex subsystems. Transferability of the QSAM methodology to public healthcare supply chains is critiqued and needed modifications are described. The audits also reveal that high levels of system uncertainty are negatively impacting the provision of critically important healthcare supplies.

Authors


  •   Boehme, Tillmann
  •   Williams, Sharon J. (external author)
  •   Childerhouse, Paul (external author)
  •   Deakins, Eric (external author)
  •   Towill, Denis R. (external author)

Publication Date


  • 2013

Citation


  • Böhme, T., Williams, S., Childerhouse, P., Deakins, E. & Towill, D. (2013). Methodology challenges associated with benchmarking healthcare supply chains. Production Planning and Control, 24 (10-11), 1002-1014.

Scopus Eid


  • 2-s2.0-84884553875

Ro Metadata Url


  • http://ro.uow.edu.au/buspapers/234

Number Of Pages


  • 12

Start Page


  • 1002

End Page


  • 1014

Volume


  • 24

Issue


  • 10-11

Place Of Publication


  • http://www.tandfonline.com/action/aboutThisJournal?show=aimsScope&journalCode=tppc20

Abstract


  • It is vital that auditing tools used by researchers and managers yield valid assessments and meaningful comparisons irrespective of the organisational setting. The Quick Scan Audit Methodology (QSAM) offers such a systematic approach by utilising multiple data collection methods and a codified value stream uncertainty measure to assess supply chain performance. Although previously only employed within the private sector, this article explores the use of QSAM to benchmark the pharmaceutical value streams in eight Australasian public sector hospitals, which are best characterised as having multi-layered and complex subsystems. Transferability of the QSAM methodology to public healthcare supply chains is critiqued and needed modifications are described. The audits also reveal that high levels of system uncertainty are negatively impacting the provision of critically important healthcare supplies.

Authors


  •   Boehme, Tillmann
  •   Williams, Sharon J. (external author)
  •   Childerhouse, Paul (external author)
  •   Deakins, Eric (external author)
  •   Towill, Denis R. (external author)

Publication Date


  • 2013

Citation


  • Böhme, T., Williams, S., Childerhouse, P., Deakins, E. & Towill, D. (2013). Methodology challenges associated with benchmarking healthcare supply chains. Production Planning and Control, 24 (10-11), 1002-1014.

Scopus Eid


  • 2-s2.0-84884553875

Ro Metadata Url


  • http://ro.uow.edu.au/buspapers/234

Number Of Pages


  • 12

Start Page


  • 1002

End Page


  • 1014

Volume


  • 24

Issue


  • 10-11

Place Of Publication


  • http://www.tandfonline.com/action/aboutThisJournal?show=aimsScope&journalCode=tppc20