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Using task analysis to design intuitive online grocery systems

Conference Paper


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Abstract


  • This paper presents a normative task model for modelling user interactions with online grocery stores.

    It is envisaged that using task models will aid system developers in building better systems to meet

    users’ needs, and hereby creating better system design processes. This paper will discuss the three

    main areas of user experience when completing the process of adding a product to an online trolley:

    attempting to retrieve the product, receiving the results of the retrieval attempt, and adding the

    product to the trolley. The normative task model presented is expected to help in the future design of

    online grocery systems by identifying the possible errors that users can encounter, and methods to

    reduce the occurrence of these errors.

Authors


Publication Date


  • 2010

Citation


  • Freeman, M. & Freeman, A. E. (2010). Using task analysis to design intuitive online grocery systems. In Z. Irani, A. Ghoneim, M. Ali, S. Alshawi, M. Shakir & H. Odhabi (Eds.), European and Mediterranean Conference on Information Systems (pp. 1-12). Uxbridge, Greater London, UK: Brunel University.

Scopus Eid


  • 2-s2.0-84857567052

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=1846&context=infopapers

Ro Metadata Url


  • http://ro.uow.edu.au/infopapers/833

Start Page


  • 1

End Page


  • 12

Place Of Publication


  • http://www.iseing.org/emcis/EMCIS2010/Proceedings/Accepted%20Refereed%20Papers/C44.pdf

Abstract


  • This paper presents a normative task model for modelling user interactions with online grocery stores.

    It is envisaged that using task models will aid system developers in building better systems to meet

    users’ needs, and hereby creating better system design processes. This paper will discuss the three

    main areas of user experience when completing the process of adding a product to an online trolley:

    attempting to retrieve the product, receiving the results of the retrieval attempt, and adding the

    product to the trolley. The normative task model presented is expected to help in the future design of

    online grocery systems by identifying the possible errors that users can encounter, and methods to

    reduce the occurrence of these errors.

Authors


Publication Date


  • 2010

Citation


  • Freeman, M. & Freeman, A. E. (2010). Using task analysis to design intuitive online grocery systems. In Z. Irani, A. Ghoneim, M. Ali, S. Alshawi, M. Shakir & H. Odhabi (Eds.), European and Mediterranean Conference on Information Systems (pp. 1-12). Uxbridge, Greater London, UK: Brunel University.

Scopus Eid


  • 2-s2.0-84857567052

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=1846&context=infopapers

Ro Metadata Url


  • http://ro.uow.edu.au/infopapers/833

Start Page


  • 1

End Page


  • 12

Place Of Publication


  • http://www.iseing.org/emcis/EMCIS2010/Proceedings/Accepted%20Refereed%20Papers/C44.pdf