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Towards an integrated model of service delivery and manufacturing supply chain strategy: a steel industry case study

Conference Paper


Abstract


  • This paper combines models from service operations management and manufacturing strategy to address the critical importance of service delivery in a modern supply chain. In particular, the research illustrates the trade-offs that occur between manufacturing capacity constraints, cost management and changing customer expectations for service delivery. We develop a provisional model that integrates previously established models to capture this service strategy trade-off. The new model provides a deeper understanding of the competing priorities that drive supply chain strategy in a modern process manufacturing firm. The validity of this model is examined using a case study based on a large manufacturing steel producer.

Publication Date


  • 2009

Citation


  • Devlin, O., Munoz Aneiros, A. & Coltman, T. (2009). Towards an integrated model of service delivery and manufacturing supply chain strategy: a steel industry case study. 2009 CSCMP Educators Conference Chicago, USA:

Abstract


  • This paper combines models from service operations management and manufacturing strategy to address the critical importance of service delivery in a modern supply chain. In particular, the research illustrates the trade-offs that occur between manufacturing capacity constraints, cost management and changing customer expectations for service delivery. We develop a provisional model that integrates previously established models to capture this service strategy trade-off. The new model provides a deeper understanding of the competing priorities that drive supply chain strategy in a modern process manufacturing firm. The validity of this model is examined using a case study based on a large manufacturing steel producer.

Publication Date


  • 2009

Citation


  • Devlin, O., Munoz Aneiros, A. & Coltman, T. (2009). Towards an integrated model of service delivery and manufacturing supply chain strategy: a steel industry case study. 2009 CSCMP Educators Conference Chicago, USA: