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Exploring the determinants and dimensionality of SME eCollaboration trust

Conference Paper


Abstract


  • SMEs are now an important and integral part of a country’s

    economy and have been acknowledged as being very different to their larger

    counterparts (Street and Meister, 2004). The economic viability of many

    economies is dependent on the survival and future growth of the SME sector.

    However, small firms are increasingly exposed to competition from larger,

    resource rich firms. In today’s highly competitive global marketplace, it is not

    uncommon for SMEs to become involved in collaborations to grow their

    business and leverage opportunities presented by emerging technologies

    (Lawson et al., 2007). The advent of information and communication

    technologies (ICT), network formation and support has enabled collaboration

    to take place on a virtual dimension, regardless of time and location.

    Collaboration facilitated by e-technology, such as eCollaboration adds value

    through information sharing and integration, enabling smaller firms to pool

    resources and skills and to compete on a more level playing field (Chi and

    Holsapple, 2005).

    Although the majority of research to date concludes that

    eCollaboration is vital for the future survival of SMEs (Henttonen and

    Blomqvist, 2005), trust becomes of paramount importance and has been

    identified as being tantamount to successful eCollaboration (Lawson et al.,

    2007). This is particularly the case when trying to accomplish a rapid and high

    level of interaction amongst people who have often never met, let alone had

    the luxury of a long and established work relationship (Al-Hakim et al., 2008).

    Although trust has been studied from a range of disciplines and in a variety of

    contexts, a substantial amount of this work has been conducted in the context

    of large scale enterprises (LSEs) (Sharif, 2005; Brunetto and Farr-Wharton

    2007). However, emerging research contends that trust is context-specific (see

    for example, Coulter and Coulter, 2002; Cahill et al., 2003). As SMEs are

    acknowledged as being very different to their larger counterparts in terms of

    ownership, management style, strategy, budgets, process levels and IT

    sophistication, it is conceivable that the determinants, dimensionality and

    formation of trust within LSE’s may have little relevance to SMEs (Coulter

    and Coulter, 2002). The authors contend that research into the determinants,

    dimensions and formation of trust in the context of SME eCollaboration is in

    its infancy and are virtually non-existent. As a result, limited insights have

    been gained. This study represents a first attempt at addressing this gap in the

    scholarly literature.

Publication Date


  • 2009

Citation


  • Burgess, L., Parrish, B., Jones, M. & Seritti, L. (2009). Exploring the determinants and dimensionality of SME eCollaboration trust. APROS 13: Conference Abstracts Proceedings (pp. 128-130). Monterrey, Mexico: Instituto Tecnológico y de Estudios Superiores de Monterrey y.

Start Page


  • 128

End Page


  • 130

Place Of Publication


  • Monterrey, Mexico

Abstract


  • SMEs are now an important and integral part of a country’s

    economy and have been acknowledged as being very different to their larger

    counterparts (Street and Meister, 2004). The economic viability of many

    economies is dependent on the survival and future growth of the SME sector.

    However, small firms are increasingly exposed to competition from larger,

    resource rich firms. In today’s highly competitive global marketplace, it is not

    uncommon for SMEs to become involved in collaborations to grow their

    business and leverage opportunities presented by emerging technologies

    (Lawson et al., 2007). The advent of information and communication

    technologies (ICT), network formation and support has enabled collaboration

    to take place on a virtual dimension, regardless of time and location.

    Collaboration facilitated by e-technology, such as eCollaboration adds value

    through information sharing and integration, enabling smaller firms to pool

    resources and skills and to compete on a more level playing field (Chi and

    Holsapple, 2005).

    Although the majority of research to date concludes that

    eCollaboration is vital for the future survival of SMEs (Henttonen and

    Blomqvist, 2005), trust becomes of paramount importance and has been

    identified as being tantamount to successful eCollaboration (Lawson et al.,

    2007). This is particularly the case when trying to accomplish a rapid and high

    level of interaction amongst people who have often never met, let alone had

    the luxury of a long and established work relationship (Al-Hakim et al., 2008).

    Although trust has been studied from a range of disciplines and in a variety of

    contexts, a substantial amount of this work has been conducted in the context

    of large scale enterprises (LSEs) (Sharif, 2005; Brunetto and Farr-Wharton

    2007). However, emerging research contends that trust is context-specific (see

    for example, Coulter and Coulter, 2002; Cahill et al., 2003). As SMEs are

    acknowledged as being very different to their larger counterparts in terms of

    ownership, management style, strategy, budgets, process levels and IT

    sophistication, it is conceivable that the determinants, dimensionality and

    formation of trust within LSE’s may have little relevance to SMEs (Coulter

    and Coulter, 2002). The authors contend that research into the determinants,

    dimensions and formation of trust in the context of SME eCollaboration is in

    its infancy and are virtually non-existent. As a result, limited insights have

    been gained. This study represents a first attempt at addressing this gap in the

    scholarly literature.

Publication Date


  • 2009

Citation


  • Burgess, L., Parrish, B., Jones, M. & Seritti, L. (2009). Exploring the determinants and dimensionality of SME eCollaboration trust. APROS 13: Conference Abstracts Proceedings (pp. 128-130). Monterrey, Mexico: Instituto Tecnológico y de Estudios Superiores de Monterrey y.

Start Page


  • 128

End Page


  • 130

Place Of Publication


  • Monterrey, Mexico