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Usability testing of public health web-based information systems

Conference Paper


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Abstract


  • While the Internet provides many opportunities for increased levels of care and access to information

    services in the area of public health, many web designers are not yet taking full advantage of its potential.

    This study looks at Intensive Care and Palliative Care, as important instances where health informatics

    could improve public web-based services, in meeting the particular information needs of family members

    of critically and chronically ill patients. This study is significant in adopting an approach to the usability

    testing of websites based on concepts from Activity Theory. This takes a realistic and practical approach,

    which identifies the purpose of the web-site from an end-user perspective and then tests it in situations

    which simulate typical real-life activities of the user. The results of this work indicate that, with current

    website designs, face-to-face communication is still the preferred means to fulfil the publicâÂÂs need for

    health information when family members are in care. The websites used in this study, as is the case with

    most community health web-sites, did not allow interaction or direct communication between clinicians

    and the public. The results indicate the rising need for multifaceted modes of communication with

    different languages, multimedia, and interactive features.

UOW Authors


  •   Banna, Sumayya A. (external author)
  •   Alkayid, Kholoud (external author)
  •   Hasan, Helen
  •   Meloche, Joseph A. (external author)

Publication Date


  • 2009

Citation


  • Banna, S., Alkayid, K., Hasan, H. M. & Meloche, J. A. (2009). Usability testing of public health web-based information systems. European and Mediterranean Conference on Information Systems (pp. 1-24). Turkey: ISEing.

Scopus Eid


  • 2-s2.0-84857717336

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=2197&context=commpapers

Ro Metadata Url


  • http://ro.uow.edu.au/commpapers/1148

Has Global Citation Frequency


Start Page


  • 1

End Page


  • 24

Place Of Publication


  • Turkey

Abstract


  • While the Internet provides many opportunities for increased levels of care and access to information

    services in the area of public health, many web designers are not yet taking full advantage of its potential.

    This study looks at Intensive Care and Palliative Care, as important instances where health informatics

    could improve public web-based services, in meeting the particular information needs of family members

    of critically and chronically ill patients. This study is significant in adopting an approach to the usability

    testing of websites based on concepts from Activity Theory. This takes a realistic and practical approach,

    which identifies the purpose of the web-site from an end-user perspective and then tests it in situations

    which simulate typical real-life activities of the user. The results of this work indicate that, with current

    website designs, face-to-face communication is still the preferred means to fulfil the publicâÂÂs need for

    health information when family members are in care. The websites used in this study, as is the case with

    most community health web-sites, did not allow interaction or direct communication between clinicians

    and the public. The results indicate the rising need for multifaceted modes of communication with

    different languages, multimedia, and interactive features.

UOW Authors


  •   Banna, Sumayya A. (external author)
  •   Alkayid, Kholoud (external author)
  •   Hasan, Helen
  •   Meloche, Joseph A. (external author)

Publication Date


  • 2009

Citation


  • Banna, S., Alkayid, K., Hasan, H. M. & Meloche, J. A. (2009). Usability testing of public health web-based information systems. European and Mediterranean Conference on Information Systems (pp. 1-24). Turkey: ISEing.

Scopus Eid


  • 2-s2.0-84857717336

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=2197&context=commpapers

Ro Metadata Url


  • http://ro.uow.edu.au/commpapers/1148

Has Global Citation Frequency


Start Page


  • 1

End Page


  • 24

Place Of Publication


  • Turkey