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Experiences of users from online grocery stores

Chapter


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Abstract


  • Grocery shopping, traditionally considered as the pinnacle of the selfservice industry, is used as the case study in this chapter. As the Internet has become widely used by many segments of the population, the opportunity to shop online for groceries has been presented to consumers. This chapter considers issues that need to be addressed to make online grocery shopping systems

    more usable for these consumers, based on feedback from individuals who participated in a study of user interactions with Australian online grocery stores.

Publication Date


  • 2009

Citation


  • Freeman, M. (2009). Experiences of users from online grocery stores. In D. Oliver, C. Romm Livermore & F. Sudweeks (Eds.), Self service in the internet age: expectations and experiences (pp. 139-160). London: Springer.

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=1775&context=infopapers

Ro Metadata Url


  • http://ro.uow.edu.au/infopapers/761

Book Title


  • Self service in the internet age: expectations and experiences

Start Page


  • 139

End Page


  • 160

Abstract


  • Grocery shopping, traditionally considered as the pinnacle of the selfservice industry, is used as the case study in this chapter. As the Internet has become widely used by many segments of the population, the opportunity to shop online for groceries has been presented to consumers. This chapter considers issues that need to be addressed to make online grocery shopping systems

    more usable for these consumers, based on feedback from individuals who participated in a study of user interactions with Australian online grocery stores.

Publication Date


  • 2009

Citation


  • Freeman, M. (2009). Experiences of users from online grocery stores. In D. Oliver, C. Romm Livermore & F. Sudweeks (Eds.), Self service in the internet age: expectations and experiences (pp. 139-160). London: Springer.

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=1775&context=infopapers

Ro Metadata Url


  • http://ro.uow.edu.au/infopapers/761

Book Title


  • Self service in the internet age: expectations and experiences

Start Page


  • 139

End Page


  • 160