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Services science from an IS perspective: a work practice approach for analysing service encounters

Conference Paper


Abstract


Publication Date


  • 2007

Citation


  • Clarke, R. J. & Nilsson, A. (2007). Services science from an IS perspective: a work practice approach for analysing service encounters. In R. C. Ford, D. R. Dickson, B. Edvardsson, S. W. Brown & R. Johnston (Eds.), International Research Symposium on Service Excellence in Management (pp. 54-62). Orlando, Florida: The Rosen College of Hospitality Management, University of Central Florida USA.

Ro Metadata Url


  • http://ro.uow.edu.au/commpapers/2441

Start Page


  • 54

End Page


  • 62

Place Of Publication


  • Orlando, Florida

Abstract


Publication Date


  • 2007

Citation


  • Clarke, R. J. & Nilsson, A. (2007). Services science from an IS perspective: a work practice approach for analysing service encounters. In R. C. Ford, D. R. Dickson, B. Edvardsson, S. W. Brown & R. Johnston (Eds.), International Research Symposium on Service Excellence in Management (pp. 54-62). Orlando, Florida: The Rosen College of Hospitality Management, University of Central Florida USA.

Ro Metadata Url


  • http://ro.uow.edu.au/commpapers/2441

Start Page


  • 54

End Page


  • 62

Place Of Publication


  • Orlando, Florida