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Business services as communication patterns: a work practice approach for analyzing service encounters

Journal Article


Abstract


Publication Date


  • 2008

Citation


  • Clarke, R. J. & Nilsson, A. G. (2008). Business services as communication patterns: a work practice approach for analyzing service encounters. IBM Systems Journal, 47 (1), 129-141.

Scopus Eid


  • 2-s2.0-44249115581

Ro Metadata Url


  • http://ro.uow.edu.au/commpapers/2360

Has Global Citation Frequency


Number Of Pages


  • 12

Start Page


  • 129

End Page


  • 141

Volume


  • 47

Issue


  • 1

Abstract


Publication Date


  • 2008

Citation


  • Clarke, R. J. & Nilsson, A. G. (2008). Business services as communication patterns: a work practice approach for analyzing service encounters. IBM Systems Journal, 47 (1), 129-141.

Scopus Eid


  • 2-s2.0-44249115581

Ro Metadata Url


  • http://ro.uow.edu.au/commpapers/2360

Has Global Citation Frequency


Number Of Pages


  • 12

Start Page


  • 129

End Page


  • 141

Volume


  • 47

Issue


  • 1