End user acceptance and satisfaction with a new IT innovation is the pre-requisite for the successful introduction of this IT solutino into an organization. More than 70 per cent of health IT projects have failed to a certain extent because of its failure to satisfy the functional or non-functional requirements of the end users and thus were not accepted by them. To date, there is no sound evidence to suggest that clinical IT solutions will bring in benefits for a residential aged care facility. This is a real concern for aged care management in investment in clinical IT solutions in Australia. Therefore, successful cases about the acceptance and benefits of the introduced clinical IT solutions by care givers in aged care services are essential for supporting the IT investment decisions of the aged care management and government policy makers. This is an essential first step towards the diffusion of clinical IT solutions into aged care sector.