The cultural impact of information systems - through the eyes of Hofstede - a critical journey

With the increasing levels of multiculturalism in todays business and the proliferation and

essentiality of information systems, development and management of IS needs to be considered in

light of the cultural factors which impact upon its utility. Hofstedes work on culture is the most

widely cited in existence. His observations and analysis provide scholars and practitioners a

valuable insight into the dynamics of cross-cultural relationships. However, such a groundbreaking

body of work does not escape criticism. Hofstede has been dogged by academics

discrediting his work in part or whole. Nonetheless, far more scholars exist who support Hofstede

than those that dont. Most quote Hofstedes work with unabashed confidence, many including

his findings as absolute assumptions.

This paper takes a critical look at Hofstedes work and applies his findings to the practical needs

of information systems. The paper finds support for the dimensions promoted by Hofstede in

regard to information systems, but recommends continued research to provide greater clarity and

continued applicability of his espoused dimensions