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Enabling people with impairments to use Airbnb

Journal Article


Abstract


  • Paid peer-to-peer accommodation networks, including Airbnb, have been accused of excluding people with impairments. This study analyses host and guest posts on the Airbnb hosting community to (1) reveal key barriers preventing people with impairments from fully participating in peer-to-peer accommodation trading, and (2) identify solutions to overcoming these barriers, using as theoretical framework the social model of disability. The key conclusion is that we may be witnessing a fundamental shift in the nature of barriers: as the growing peer-to-peer accommodation sector increases the quantity and variability of accommodation options, the primary challenge is no longer a lack of suitable accommodation (physical barrier), but the identification of suitable accommodation (informational barrier). Informational barriers are potentially easier to overcome.

Publication Date


  • 2019

Citation


  • M. Randle & S. Dolnicar, "Enabling people with impairments to use Airbnb", Annals of Tourism Research 76 (2019) 278-289.

Scopus Eid


  • 2-s2.0-85064893390

Number Of Pages


  • 11

Start Page


  • 278

End Page


  • 289

Volume


  • 76

Place Of Publication


  • United Kingdom

Abstract


  • Paid peer-to-peer accommodation networks, including Airbnb, have been accused of excluding people with impairments. This study analyses host and guest posts on the Airbnb hosting community to (1) reveal key barriers preventing people with impairments from fully participating in peer-to-peer accommodation trading, and (2) identify solutions to overcoming these barriers, using as theoretical framework the social model of disability. The key conclusion is that we may be witnessing a fundamental shift in the nature of barriers: as the growing peer-to-peer accommodation sector increases the quantity and variability of accommodation options, the primary challenge is no longer a lack of suitable accommodation (physical barrier), but the identification of suitable accommodation (informational barrier). Informational barriers are potentially easier to overcome.

Publication Date


  • 2019

Citation


  • M. Randle & S. Dolnicar, "Enabling people with impairments to use Airbnb", Annals of Tourism Research 76 (2019) 278-289.

Scopus Eid


  • 2-s2.0-85064893390

Number Of Pages


  • 11

Start Page


  • 278

End Page


  • 289

Volume


  • 76

Place Of Publication


  • United Kingdom