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A conceptual investigation of maintenance deferral and implementation: Foundation for a maintenance lifecycle model

Conference Paper


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Abstract


  • Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser's viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle and Process Model that provides a starting point to research vendor-supplied maintenance from the customer's point of view.

Authors


  •   Savage, Christopher (external author)
  •   Kautz, Karl (external author)
  •   Clarke, Rodney J.

Publication Date


  • 2016

Citation


  • Savage, C., Kautz, K. & Clarke, R. J. (2016). A conceptual investigation of maintenance deferral and implementation: Foundation for a maintenance lifecycle model. 25th International Conference on Information Systems Development (ISD2016 Poland) (pp. 150-161). United States: Association for Information Systems.

Scopus Eid


  • 2-s2.0-85018746061

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=2042&context=buspapers

Ro Metadata Url


  • http://ro.uow.edu.au/buspapers/1036

Start Page


  • 150

End Page


  • 161

Place Of Publication


  • United States

Abstract


  • Despite the fact that society and organizations rely heavily on Information Systems (IS) and software, the maintenance of vendor-supplied IS, in particular standard package software has gained little attention within the academic literature. This paper presents a conceptual study of the current state of research concerning the reasons for deferral and performance of vendor-supplied maintenance by the purchasing organization. These reasons have so far neither been investigated together nor from that perspective. Based on a systematic literature review and taking the purchaser's viewpoint, reasons for maintenance deferral and performance are identified from the literature. They build the groundwork and foundation for a Maintenance Lifecycle and Process Model that provides a starting point to research vendor-supplied maintenance from the customer's point of view.

Authors


  •   Savage, Christopher (external author)
  •   Kautz, Karl (external author)
  •   Clarke, Rodney J.

Publication Date


  • 2016

Citation


  • Savage, C., Kautz, K. & Clarke, R. J. (2016). A conceptual investigation of maintenance deferral and implementation: Foundation for a maintenance lifecycle model. 25th International Conference on Information Systems Development (ISD2016 Poland) (pp. 150-161). United States: Association for Information Systems.

Scopus Eid


  • 2-s2.0-85018746061

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=2042&context=buspapers

Ro Metadata Url


  • http://ro.uow.edu.au/buspapers/1036

Start Page


  • 150

End Page


  • 161

Place Of Publication


  • United States