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Fears and triggers: A conceptual study of vendor-supplied maintenance and maintenance deferral of standard package software

Conference Paper


Abstract


  • Enterprises rely more on Information Systems (IS) and software than ever before. However the issue

    of maintaining a vendor-supplied IS, in particular standard packaged software, has been poorly

    represented within academic literature. This paper presents a conceptual study that synthesises the

    current state of research concerning the deferral or execution of vendor-supplied maintenance by the

    purchasing organisation. Based on a systematic review process that adopts the purchaser’s viewpoint,

    a series of fears and triggers emerge and are captured from the literature. Fears are articulated as

    reasons for the purchasing organisation deferring the installation of vendor-supplied maintenance,

    whereas triggers are events that upset the equilibrium of the purchasing organisation’s IS or software

    and require the installation of the vendor-supplied maintenance to proceed. Although prevalent in

    literature, fears and triggers have not previously been recognised as an area of focus for academic

    research.

Authors


  •   Savage, Christopher (external author)
  •   Kautz, Karl (external author)
  •   Clarke, Rodney J.

Publication Date


  • 2015

Citation


  • Savage, C., Kautz, K. & Clarke, R. (2015). Fears and triggers: A conceptual study of vendor-supplied maintenance and maintenance deferral of standard package software. Australasian Conference on Information Systems (pp. 1-14). Australia: University of Tasmania.

Ro Metadata Url


  • http://ro.uow.edu.au/buspapers/831

Start Page


  • 1

End Page


  • 14

Place Of Publication


  • Australia

Abstract


  • Enterprises rely more on Information Systems (IS) and software than ever before. However the issue

    of maintaining a vendor-supplied IS, in particular standard packaged software, has been poorly

    represented within academic literature. This paper presents a conceptual study that synthesises the

    current state of research concerning the deferral or execution of vendor-supplied maintenance by the

    purchasing organisation. Based on a systematic review process that adopts the purchaser’s viewpoint,

    a series of fears and triggers emerge and are captured from the literature. Fears are articulated as

    reasons for the purchasing organisation deferring the installation of vendor-supplied maintenance,

    whereas triggers are events that upset the equilibrium of the purchasing organisation’s IS or software

    and require the installation of the vendor-supplied maintenance to proceed. Although prevalent in

    literature, fears and triggers have not previously been recognised as an area of focus for academic

    research.

Authors


  •   Savage, Christopher (external author)
  •   Kautz, Karl (external author)
  •   Clarke, Rodney J.

Publication Date


  • 2015

Citation


  • Savage, C., Kautz, K. & Clarke, R. (2015). Fears and triggers: A conceptual study of vendor-supplied maintenance and maintenance deferral of standard package software. Australasian Conference on Information Systems (pp. 1-14). Australia: University of Tasmania.

Ro Metadata Url


  • http://ro.uow.edu.au/buspapers/831

Start Page


  • 1

End Page


  • 14

Place Of Publication


  • Australia