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Crisis-resistant tourists

Journal Article


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Abstract


  • Despite the negative impact of unexpected events-such as 9/11 and the Global Financial Crisis-on the tourism industry, and despite substantial research into managing crises in tourism, little is known about tourists who are most needed in such situations: crisis-resistant tourists. In this study, crisis-resistant tourists are defined and theoretically conceptualized. Empirical results indicate that segments of tourists resistant to external or internal crisis events indeed exist and-as theoretically postulated-demonstrate higher levels of risk propensity and resistance to change. In contrast, risk shifting is not associated with being a crisis-resistant tourist. An initial profile of crisis-resistant tourists is provided, offering guidance to the tourism industry on how to identify and communicate with this highly attractive market segment.

UOW Authors


  •   Gretzel, Ulrike (external author)
  •   Dolnicar, Sara (external author)
  •   Leisch, Friedrich (external author)
  •   Haji Baba, Homa (external author)

Publication Date


  • 2015

Citation


  • Hajibaba, H., Gretzel, U., Leisch, F. & Dolnicar, S. (2015). Crisis-resistant tourists. Annals of Tourism Research, 53 46-60.

Scopus Eid


  • 2-s2.0-84928732056

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=1718&context=buspapers

Ro Metadata Url


  • http://ro.uow.edu.au/buspapers/716

Has Global Citation Frequency


Number Of Pages


  • 14

Start Page


  • 46

End Page


  • 60

Volume


  • 53

Abstract


  • Despite the negative impact of unexpected events-such as 9/11 and the Global Financial Crisis-on the tourism industry, and despite substantial research into managing crises in tourism, little is known about tourists who are most needed in such situations: crisis-resistant tourists. In this study, crisis-resistant tourists are defined and theoretically conceptualized. Empirical results indicate that segments of tourists resistant to external or internal crisis events indeed exist and-as theoretically postulated-demonstrate higher levels of risk propensity and resistance to change. In contrast, risk shifting is not associated with being a crisis-resistant tourist. An initial profile of crisis-resistant tourists is provided, offering guidance to the tourism industry on how to identify and communicate with this highly attractive market segment.

UOW Authors


  •   Gretzel, Ulrike (external author)
  •   Dolnicar, Sara (external author)
  •   Leisch, Friedrich (external author)
  •   Haji Baba, Homa (external author)

Publication Date


  • 2015

Citation


  • Hajibaba, H., Gretzel, U., Leisch, F. & Dolnicar, S. (2015). Crisis-resistant tourists. Annals of Tourism Research, 53 46-60.

Scopus Eid


  • 2-s2.0-84928732056

Ro Full-text Url


  • http://ro.uow.edu.au/cgi/viewcontent.cgi?article=1718&context=buspapers

Ro Metadata Url


  • http://ro.uow.edu.au/buspapers/716

Has Global Citation Frequency


Number Of Pages


  • 14

Start Page


  • 46

End Page


  • 60

Volume


  • 53