My research has focused on utilising marketing concepts to attract more volunteers and foster carers, by investigating which types of people are likely to be interested in and good at these different roles, and how they can be targeted by customised marketing campaigns. This has involved bringing various disciplines together – including marketing, psychology and creative design – to develop new marketing campaigns that are effective in reaching and motivating people to take up these roles. Practically, results have been used by local volunteering and foster care organisations to develop new marketing and branding strategies that have resulted in significant increases in their numbers of volunteers and foster carers.
I am also working on a project focusing on the National Disability Insurance Scheme, which essentially gives people with disabilities more choice over how they spend their government entitlements. This study takes advantage of the natural experimental setting which is the introduction of the new scheme, to assess whether consumers of disability services receive more value pre- or post- implementation of the NDIS, and whether the new system with greater autonomy is more beneficial for some types of consumers of disability services when compared to others.
Attracting more foster carers for children in need
<p>Foster care agencies do not typically have the financial capacity to employ marketing specialists to develop sophisticated campaigns. Further, the topic of foster carer recruitment has received virtually no attention from the marketing academy so information available to help practitioners make marketing decisions has been almost non-existent. This interdisciplinary research has contributed to filling this gap in knowledge by conducting high quality research that not only adds scientific insight but also provides practical tools that enable social service agencies to attract foster carers more effectively.</p><p>The impact of this program of research is threefold. First, scholarly impact has been achieved through 18 academic publications including in some of the world’s leading journals. Second, public impact is evidenced through local and national media attention on the need for foster carers. Third, and potentially most importantly, the research project has resulted in significant increases in the number of foster carers for all industry partners involved. For example, since we began CareSouth has more than doubled its number of foster placements; William Campbell Foundation has increased its foster carers by more than 300%; and in some regions CatholicCare Wollongong has tripled the number of children placed with foster families.</p>
<p>Our approach to foster care research is novel because it includes previously unexplored perspectives on the topic: those from marketing, psychology and creative design. Although concepts from these disciplines have been applied to a number of social issues they have, for the most part, been ignored in relation to attracting foster carers. However it is evident that these disciplines have a valuable role to play in raising awareness of foster care and educating the general population on what is involved.</p><p>The results of our research have prompted a number of paradigm shifts in thinking around foster care in Australia.</p><ol><li>First, there is growing recognition of the importance of marketing in relation to foster care and the value of concepts which have traditionally been thought to belong in the commercial sector.</li><li>Second, we have dispelled some of the myths surrounding motivations for foster care, namely that individuals interested in foster caring are driven purely by altruistic motivations. On the contrary, many foster carers acknowledge that they receive benefits from performing the role, for example, personal satisfaction, enjoyment, or community recognition for being a foster carer.</li></ol><p>In addition, our approach to research is novel because the methods we use differ substantially from the way foster care research has previously been conducted. For example:</p><ul><li><strong>Representative, quantitative research design</strong>: Most prior work is qualitative and based on convenience samples. However in the current environment, where recruiting suitable foster carers is difficult, we need to know (i) which factors motivate people to foster a child, (ii) how many potential carers are motivated by each factor, and (iii) how the general population is likely to react to different types of messages communicating these factors. These questions can only be answered using quantitative methodology based on representative samples.</li><li><strong>Inclusion of non-carers</strong>: Although the problem of recruiting enough foster carers is not new, there was little understanding of perceived barriers to foster care of people who have never been foster carers but potentially could be. Research has largely focused on understanding current carers, but this only enables foster care organisations to compete with each other for an existing pool. The aim of the sector must be to increase the size of the overall pool by attracting new foster carers into the system.</li><li><strong>State-of the-art segmentation methodology:</strong> the investigation of motivational and barrier heterogeneity requires <em>a posteriori</em> segmentation analysis. While common in marketing, it is complicated by several critical methodological issues: inherent randomness of the algorithm and inherent sample randomness. We use a recently proposed framework to address this problem and thus ensure that we do not interpret random solutions, but instead reveal or construct the most reliable segmentation solutions. </li><li><strong>Combining multiple data sources:</strong> including foster carers, caseworkers, child behavioural specialists, clinical psychologists, CEOs of foster care organisations, supervised access workers, adults who were in foster care as children, biological families of foster children and longitudinal caseworker reports of foster placements.</li></ul><p><br />We have made a concerted effort to communicate the results of our research not only to academic audiences but also to industry which can potentially benefit most from the results in a practical sense. Six presentations have been given at key practitioner conferences (e.g. the Association of Children’s Welfare Agencies Conference) since 2010. In addition results have been presented to the NSW Minister for Families and Community Services, the NSW Department of Families and Community Services Research Department, the Association for Children’s Welfare Agencies (ACWA) Conference, the Metro South West Out-of-Home Care Inter-agency Group, the Association of Children’s Welfare Agencies Research Forum and the Out-of-Home Care Southern Forum. Public interest in the findings of our research is also evident by the attention it has received by various media outlets including WIN television news, ABC Illawarra radio, the Australian, the Illawarra Mercury and the South Coast Register.</p><p>Our overall program of research has made numerous contributions to knowledge including: (i) the development of a theoretical model which explains the factors that contribute to successful and unsuccessful foster placements; (ii) understanding knowledge and perceptions of foster care amongst the Australian population; (iii) identification of different segments within the market of potential foster carers, including those characterised by specific combinations of motivations and those who do not become carers because of particular barriers; (iv) identification of the psychological characteristics of different types of foster carers, in particular those who are exceptionally good in the role; (v) identification of the early warning signs of placement breakdown (placements ending before originally planned) ; and (vi) evaluation of the effectiveness of different styles of foster carer advertisements in motivating individuals to become foster carers.</p><p>Using the results of our research, foster care agencies have been able to develop and launch new marketing and recruitment strategies. In the case of our local industry partners alone this has included new television and radio advertisements, re-design of print media, re-thinking of the specific messages being utilised and re-designing the mix of communications channels being employed. In one case it has prompted a complete rebranding of the organisation.</p><p>The ultimate beneficiaries of our research are foster children. By increasing the number of foster carers available, and also increase the number of high quality foster carers, there is a far greater chance that a good match will be found between the specific needs of the child and carers with the skills and qualities that match those needs. Achieving good matches increases the chances that the placement will be stable and not break down prematurely, and this stability is known to be associated with significantly better long term outcomes for foster children, such as improved mental and physical health, and educational and employment outcomes.</p>
Beneficiary
Quantification
Description
Evidence
Description
Supervision
Advisees
Graduate Advising Relationship
Degree
Research Title
Advisee
Doctor of Philosophy
Managing the Impact of Corporate Knowledge Loss: Examining Knowledge Acquisition & Knowledge Usage as Research Interventions.
Patrick, Melinda
Doctor of Philosophy
Managing the Input of Corporate Knowledge Loss: Knowledge Sharing and Prevention
Blackbourn, Lynne
Doctor of Philosophy
Visual and Animated Response Formats in Web Surveys: Do They Produce Better Data, or is it All Just Fun and Games?
Rintoul, Duncan
Doctor of Philosophy
Pre-adolescent childrens perception of the effect of wearing visibly branded clothes on peer status and the affect this has on their brand wearing behaviour.
My research has focused on utilising marketing concepts to attract more volunteers and foster carers, by investigating which types of people are likely to be interested in and good at these different roles, and how they can be targeted by customised marketing campaigns. This has involved bringing various disciplines together – including marketing, psychology and creative design – to develop new marketing campaigns that are effective in reaching and motivating people to take up these roles. Practically, results have been used by local volunteering and foster care organisations to develop new marketing and branding strategies that have resulted in significant increases in their numbers of volunteers and foster carers.
I am also working on a project focusing on the National Disability Insurance Scheme, which essentially gives people with disabilities more choice over how they spend their government entitlements. This study takes advantage of the natural experimental setting which is the introduction of the new scheme, to assess whether consumers of disability services receive more value pre- or post- implementation of the NDIS, and whether the new system with greater autonomy is more beneficial for some types of consumers of disability services when compared to others.
Attracting more foster carers for children in need
<p>Foster care agencies do not typically have the financial capacity to employ marketing specialists to develop sophisticated campaigns. Further, the topic of foster carer recruitment has received virtually no attention from the marketing academy so information available to help practitioners make marketing decisions has been almost non-existent. This interdisciplinary research has contributed to filling this gap in knowledge by conducting high quality research that not only adds scientific insight but also provides practical tools that enable social service agencies to attract foster carers more effectively.</p><p>The impact of this program of research is threefold. First, scholarly impact has been achieved through 18 academic publications including in some of the world’s leading journals. Second, public impact is evidenced through local and national media attention on the need for foster carers. Third, and potentially most importantly, the research project has resulted in significant increases in the number of foster carers for all industry partners involved. For example, since we began CareSouth has more than doubled its number of foster placements; William Campbell Foundation has increased its foster carers by more than 300%; and in some regions CatholicCare Wollongong has tripled the number of children placed with foster families.</p>
<p>Our approach to foster care research is novel because it includes previously unexplored perspectives on the topic: those from marketing, psychology and creative design. Although concepts from these disciplines have been applied to a number of social issues they have, for the most part, been ignored in relation to attracting foster carers. However it is evident that these disciplines have a valuable role to play in raising awareness of foster care and educating the general population on what is involved.</p><p>The results of our research have prompted a number of paradigm shifts in thinking around foster care in Australia.</p><ol><li>First, there is growing recognition of the importance of marketing in relation to foster care and the value of concepts which have traditionally been thought to belong in the commercial sector.</li><li>Second, we have dispelled some of the myths surrounding motivations for foster care, namely that individuals interested in foster caring are driven purely by altruistic motivations. On the contrary, many foster carers acknowledge that they receive benefits from performing the role, for example, personal satisfaction, enjoyment, or community recognition for being a foster carer.</li></ol><p>In addition, our approach to research is novel because the methods we use differ substantially from the way foster care research has previously been conducted. For example:</p><ul><li><strong>Representative, quantitative research design</strong>: Most prior work is qualitative and based on convenience samples. However in the current environment, where recruiting suitable foster carers is difficult, we need to know (i) which factors motivate people to foster a child, (ii) how many potential carers are motivated by each factor, and (iii) how the general population is likely to react to different types of messages communicating these factors. These questions can only be answered using quantitative methodology based on representative samples.</li><li><strong>Inclusion of non-carers</strong>: Although the problem of recruiting enough foster carers is not new, there was little understanding of perceived barriers to foster care of people who have never been foster carers but potentially could be. Research has largely focused on understanding current carers, but this only enables foster care organisations to compete with each other for an existing pool. The aim of the sector must be to increase the size of the overall pool by attracting new foster carers into the system.</li><li><strong>State-of the-art segmentation methodology:</strong> the investigation of motivational and barrier heterogeneity requires <em>a posteriori</em> segmentation analysis. While common in marketing, it is complicated by several critical methodological issues: inherent randomness of the algorithm and inherent sample randomness. We use a recently proposed framework to address this problem and thus ensure that we do not interpret random solutions, but instead reveal or construct the most reliable segmentation solutions. </li><li><strong>Combining multiple data sources:</strong> including foster carers, caseworkers, child behavioural specialists, clinical psychologists, CEOs of foster care organisations, supervised access workers, adults who were in foster care as children, biological families of foster children and longitudinal caseworker reports of foster placements.</li></ul><p><br />We have made a concerted effort to communicate the results of our research not only to academic audiences but also to industry which can potentially benefit most from the results in a practical sense. Six presentations have been given at key practitioner conferences (e.g. the Association of Children’s Welfare Agencies Conference) since 2010. In addition results have been presented to the NSW Minister for Families and Community Services, the NSW Department of Families and Community Services Research Department, the Association for Children’s Welfare Agencies (ACWA) Conference, the Metro South West Out-of-Home Care Inter-agency Group, the Association of Children’s Welfare Agencies Research Forum and the Out-of-Home Care Southern Forum. Public interest in the findings of our research is also evident by the attention it has received by various media outlets including WIN television news, ABC Illawarra radio, the Australian, the Illawarra Mercury and the South Coast Register.</p><p>Our overall program of research has made numerous contributions to knowledge including: (i) the development of a theoretical model which explains the factors that contribute to successful and unsuccessful foster placements; (ii) understanding knowledge and perceptions of foster care amongst the Australian population; (iii) identification of different segments within the market of potential foster carers, including those characterised by specific combinations of motivations and those who do not become carers because of particular barriers; (iv) identification of the psychological characteristics of different types of foster carers, in particular those who are exceptionally good in the role; (v) identification of the early warning signs of placement breakdown (placements ending before originally planned) ; and (vi) evaluation of the effectiveness of different styles of foster carer advertisements in motivating individuals to become foster carers.</p><p>Using the results of our research, foster care agencies have been able to develop and launch new marketing and recruitment strategies. In the case of our local industry partners alone this has included new television and radio advertisements, re-design of print media, re-thinking of the specific messages being utilised and re-designing the mix of communications channels being employed. In one case it has prompted a complete rebranding of the organisation.</p><p>The ultimate beneficiaries of our research are foster children. By increasing the number of foster carers available, and also increase the number of high quality foster carers, there is a far greater chance that a good match will be found between the specific needs of the child and carers with the skills and qualities that match those needs. Achieving good matches increases the chances that the placement will be stable and not break down prematurely, and this stability is known to be associated with significantly better long term outcomes for foster children, such as improved mental and physical health, and educational and employment outcomes.</p>
Beneficiary
Quantification
Description
Evidence
Description
Supervision
Advisees
Graduate Advising Relationship
Degree
Research Title
Advisee
Doctor of Philosophy
Managing the Impact of Corporate Knowledge Loss: Examining Knowledge Acquisition & Knowledge Usage as Research Interventions.
Patrick, Melinda
Doctor of Philosophy
Managing the Input of Corporate Knowledge Loss: Knowledge Sharing and Prevention
Blackbourn, Lynne
Doctor of Philosophy
Visual and Animated Response Formats in Web Surveys: Do They Produce Better Data, or is it All Just Fun and Games?
Rintoul, Duncan
Doctor of Philosophy
Pre-adolescent childrens perception of the effect of wearing visibly branded clothes on peer status and the affect this has on their brand wearing behaviour.
