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Burgess, Lois Dr.

Senior Lecturer

  • Faculty of Business
  • School of Management, Operations and Marketing
  • Associate Member - Australian Health Services Research Institute
  • Discipline: Marketing

Overview


Lois is a productive researcher with more than 80 publications since the commencement of her academic career.
Lois graduated from the University of Wollongong with a Bachelors (Class I Hons) degree in 1996 and a PhD in 2006. Prior to commencing her academic career in 1998, Lois held a number of administrative and management positions in the Public Sector. In addition to these positions, Lois has worked with a number of community-based organisations, in hospitality and retail industry sectors.

Lois has extensive experience in industry-based training, staff development, EEO, HRM, planning, policy and strategy development, government accounting and user requirements definition in systems development. During this time Lois also held a number of elected positions and served on numerous departmental and inter-departmental management committees. She was also actively involved in the Spokeswoman's program administered by the NSW Premier's department.

Lois moved to her current position in Marketing from the Faculty of Informatics, where she lectured in IT following the completion of her PhD in 2006.

Research Overview


  • Lois' research interests include:

    • Web-based Destination Marketing, 
    • Web-based Customer Service and Support, 
    • B-B Online Service Quality, 
    • Technology Acceptance in Community Health and 
    • SME eCollaboration. 


Selected Publications


Impact Story


  • <p><a href="http://livingconnected.org.au/" title="Living Connected Website" target="_blank" rel="noopener">Living Connected</a> has created a service to improve the digital literacy of older citizens who live in the Illawarra-Shoalhaven.<em>  </em>This service applies the results of four year's research into why and how older people use digital devices and on the benefits to social well-being from this use.</p><p>As developed countries struggle to find suitable living arrangements for their ageing populations, many elderly citizens are becoming increasingly marginalized and isolated. Isolation is known to lead to severe problems such as depression. There is a large body of evidence that remaining active and are major contributors to health and wellbeing of the elderly. With age, the physical capability to get out and about diminishes. Meanwhile, digital technology continues to improve, providing new ways to connect with others and engage in exciting new activities.</p><p>The most recent Telstra report on digital inclusion in Australia reveals that older citizens are missing out on the benefits of the Internet; something that the rest of us take for granted. Government agencies, businesses and community services expect everyone to interact with them online and are making it difficult to access service in personal. This is a real challenge for the digitally excluded.</p><p>The mission of Living Connected is to be a not-for profit community enterprise providing services for the social well-being of elders assisting them to set up and use a computer whereby they remain independent, connected and engaged.  Research into the outcomes of social services has identified eight domains of wellbeing, three of which are on a higher level than the others: maintaining independence, staying connected and being able to engage in meaningful activities. Our research has demonstrated ways by which computers can be used to improve well-being in these domains; maintaining independence by doing banking and other transactions online; connecting with family and friends through email. Skype, and Facebook and spending spare time sdoing an online  course or your familiar history and much more.</p><p>Our research revealed the importance of (1) focussing on 1 or 2 things that each person wants to do. (2) getting the best technology for each person and what they want (3) getting a few 1-on-1 lessons on their own device, just enough to do the one thing they want to do most and (4) having someone they can call on for help when they get stuck.</p><p>Our biggest challenge is to build up a viable and sustainable social business where those who can pay for services but no-one misses out.  We have seed funding from NBNCo and Telstra; help from iAccelerate; and a great team, many of whom are volunteers.</p>

Advisees


  • Graduate Advising Relationship

    Degree Research Title Advisee
    Doctor of Philosophy (Integrated) A Framework to Improve Engagement of Users of Business Instagram Sites (Current however subject to revision) Keogh, Penny

Outreach Overview


  • Lois holds the position of Research Director, Aged Care Crisis Incorporated. She is currently on the editorial board of the Journal of Theoretical and Applied eCommerce Research (JTAER) and the Journal of IS and Small Business (JISSB). She has served as a guest reviewer on a number of prestigious journals including Journal of IS and Small Business (JISSB). Lois also serves on the program committee of a number of national and international eCommerce and IS conferences. Professional memberships include IFITT (International Forum for Information Technology in Tourism); IFIP TC8 (International Forum on Information Processing) Electronic Commerce Research Group Working Party; FITT (Females in IT) Subgroup of AIIA (Australian Information Industries Association); CollECTeR (Collaborative Electronic Commerce Teaching and Research); IADIS (International Association for Development of the Information Society).

Full Name


  • Dr. Lois Burgess

Mailing Address


  • School of Management, Operations and Management, UOW

    Northfields Ave

    Wollongong

    NSW

    2522

    Australia

Located In Facility


Research Overview


  • Lois' research interests include:

    • Web-based Destination Marketing, 
    • Web-based Customer Service and Support, 
    • B-B Online Service Quality, 
    • Technology Acceptance in Community Health and 
    • SME eCollaboration. 


Selected Publications


Impact Story


  • <p><a href="http://livingconnected.org.au/" title="Living Connected Website" target="_blank" rel="noopener">Living Connected</a> has created a service to improve the digital literacy of older citizens who live in the Illawarra-Shoalhaven.<em>  </em>This service applies the results of four year's research into why and how older people use digital devices and on the benefits to social well-being from this use.</p><p>As developed countries struggle to find suitable living arrangements for their ageing populations, many elderly citizens are becoming increasingly marginalized and isolated. Isolation is known to lead to severe problems such as depression. There is a large body of evidence that remaining active and are major contributors to health and wellbeing of the elderly. With age, the physical capability to get out and about diminishes. Meanwhile, digital technology continues to improve, providing new ways to connect with others and engage in exciting new activities.</p><p>The most recent Telstra report on digital inclusion in Australia reveals that older citizens are missing out on the benefits of the Internet; something that the rest of us take for granted. Government agencies, businesses and community services expect everyone to interact with them online and are making it difficult to access service in personal. This is a real challenge for the digitally excluded.</p><p>The mission of Living Connected is to be a not-for profit community enterprise providing services for the social well-being of elders assisting them to set up and use a computer whereby they remain independent, connected and engaged.  Research into the outcomes of social services has identified eight domains of wellbeing, three of which are on a higher level than the others: maintaining independence, staying connected and being able to engage in meaningful activities. Our research has demonstrated ways by which computers can be used to improve well-being in these domains; maintaining independence by doing banking and other transactions online; connecting with family and friends through email. Skype, and Facebook and spending spare time sdoing an online  course or your familiar history and much more.</p><p>Our research revealed the importance of (1) focussing on 1 or 2 things that each person wants to do. (2) getting the best technology for each person and what they want (3) getting a few 1-on-1 lessons on their own device, just enough to do the one thing they want to do most and (4) having someone they can call on for help when they get stuck.</p><p>Our biggest challenge is to build up a viable and sustainable social business where those who can pay for services but no-one misses out.  We have seed funding from NBNCo and Telstra; help from iAccelerate; and a great team, many of whom are volunteers.</p>

Advisees


  • Graduate Advising Relationship

    Degree Research Title Advisee
    Doctor of Philosophy (Integrated) A Framework to Improve Engagement of Users of Business Instagram Sites (Current however subject to revision) Keogh, Penny

Outreach Overview


  • Lois holds the position of Research Director, Aged Care Crisis Incorporated. She is currently on the editorial board of the Journal of Theoretical and Applied eCommerce Research (JTAER) and the Journal of IS and Small Business (JISSB). She has served as a guest reviewer on a number of prestigious journals including Journal of IS and Small Business (JISSB). Lois also serves on the program committee of a number of national and international eCommerce and IS conferences. Professional memberships include IFITT (International Forum for Information Technology in Tourism); IFIP TC8 (International Forum on Information Processing) Electronic Commerce Research Group Working Party; FITT (Females in IT) Subgroup of AIIA (Australian Information Industries Association); CollECTeR (Collaborative Electronic Commerce Teaching and Research); IADIS (International Association for Development of the Information Society).

Full Name


  • Dr. Lois Burgess

Mailing Address


  • School of Management, Operations and Management, UOW

    Northfields Ave

    Wollongong

    NSW

    2522

    Australia

Located In Facility


Research Areas