Publication Venue For Explicating the privacy paradox: A qualitative inquiry of online shopping consumers 2020 Revisiting customer analytics capability for data-driven retailing 2020 The congruence effect between product emotional appeal and country-based emotion: The moderating role of country-of-origin 2020 How do materialists choose prominent brands in emerging markets? 2019 Multichannel integration quality: A systematic review and agenda for future research 2019 Conceptualising consumer regiocentrism: Examining consumers' willingness to buy products from their own region 2016 Older shopper types from store image factors 2014 Understanding the older shopper: a behavioural typology 2012 The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery 2011 Research needs for assessing online value creation in complex consumer purchase process behavior 2010 How constrained a response: a comparison of binary, ordinal and metric answer formats 2007
Publication Venue For Explicating the privacy paradox: A qualitative inquiry of online shopping consumers 2020 Revisiting customer analytics capability for data-driven retailing 2020 The congruence effect between product emotional appeal and country-based emotion: The moderating role of country-of-origin 2020 How do materialists choose prominent brands in emerging markets? 2019 Multichannel integration quality: A systematic review and agenda for future research 2019 Conceptualising consumer regiocentrism: Examining consumers' willingness to buy products from their own region 2016 Older shopper types from store image factors 2014 Understanding the older shopper: a behavioural typology 2012 The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery 2011 Research needs for assessing online value creation in complex consumer purchase process behavior 2010 How constrained a response: a comparison of binary, ordinal and metric answer formats 2007