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Wood, Christa Dr.

Lecturer | Head of Students

  • Faculty of Business
  • School of Management, Operations and Marketing
  • Discipline: Management

Top Publications

Research Overview

  • Christa's research interests include:

    • Public service motivation
    • Customer orientation in the public service
    • Team-based learning in tertiary education
    • Active learning
    • Performance management
    • Business communication

Selected Publications

  • Journal Article

    Year Title
    2015
    Cyberbullying victimization: do victims’ personality and risky social network behaviors contribute to the problem?
    Published In
    Computers in Human Behavior
    Volume
    52
    Pages
    424 - 435
    ISSN
    0747-5632
    2014
    From passive to active learning: a case study using a modified team-based learning approach
    Published In
    Employment Relations Record
    Volume
    14
    Pages
    26 - 39
    ISSN
    1444-7053

  • Book

    Year Title
    2014
    The impact of customer service orientation on public service motives
    Publisher
    University of Wollongong

  • Chapter

    Year Title
    2018
    Millennials and facebook: Are men at greater risk of cyberbullying victimization than women?
    Published In
    Millennials: Trends, Characteristics, and Perspectives
    Publisher
    New York: Nova Science Publishers
    Pages
    147 - 176
    ISBN
    9781536131543

  • Conference Paper

    Year Title
    2014
    Australian public service reforms and public service motives
    Published In
    Australian and New Zealand Academy of Management Conference
    Pages
    1 - 16
    2013
    The impact of customer service orientation on Australian public service motives
    Published In
    Seventeenth Annual Conference of the International Research Society for Public Management (IRSPM XVII)
    Pages
    1 - 12
    2011
    A model of the impact of customer service orientation on Australian public service motives
    Published In
    Fifteenth Annual Conference of the International Research Society for Public Management (IRSPM XV) - Value, Innovation and Partnership
    Pages
    1 - 12
    2009
    Customer orientation in an Australian public service agency and its effect on public service motives: developing a research study
    Published In
    Australian and New Zealand Academy of Management Conference
    Pages
    1 - 15
    2007
    Performance Discourses in the Australian Public Service: Contradiction, Uncertainty and Ambivalence
    Published In
    12th APROS International Colloquium

Advisees

  • Graduate Advising Relationship

    Degree Research Title Advisee
    Doctor of Business Administration An Exploration of Whether and How Humility Influences Senior Leaders’ Responses to Feedback Sietsma, Simone
    Doctor of Philosophy Examining the impact of strengths knowledge and use on job outcomes. Dulagil, Aylin
    Doctor of Philosophy (Integrated) The impact of employee wellbeing on citizenship behaviour towards individuals and the organization Mukherjee, Indrani

Professional Service Activities

  • ANZAM Stream Chair for Management Education and Development Stream 2015 -

Education And Training

  • Bachelor of Commerce in Accountancy and Management, University of Wollongong
  • Master of Strategic Human Resource Management, University of Wollongong
  • D.Phil. in Management, Thesis Title: The impact of customer service orientation on public service motives

Keywords

  • Public service motivation, customer orientation in the public service, team-based learning in tertiary education, active learning, performance management, business communication.  

Full Name

  • Dr. Christa Wood

Mailing Address

  • School of Management, Operations and Management, UOW

    Northfields Ave

    Wollongong

    NSW

    2522

    Australia

Top Publications

Research Overview

  • Christa's research interests include:

    • Public service motivation
    • Customer orientation in the public service
    • Team-based learning in tertiary education
    • Active learning
    • Performance management
    • Business communication

Selected Publications

  • Journal Article

    Year Title
    2015
    Cyberbullying victimization: do victims’ personality and risky social network behaviors contribute to the problem?
    Published In
    Computers in Human Behavior
    Volume
    52
    Pages
    424 - 435
    ISSN
    0747-5632
    2014
    From passive to active learning: a case study using a modified team-based learning approach
    Published In
    Employment Relations Record
    Volume
    14
    Pages
    26 - 39
    ISSN
    1444-7053

  • Book

    Year Title
    2014
    The impact of customer service orientation on public service motives
    Publisher
    University of Wollongong

  • Chapter

    Year Title
    2018
    Millennials and facebook: Are men at greater risk of cyberbullying victimization than women?
    Published In
    Millennials: Trends, Characteristics, and Perspectives
    Publisher
    New York: Nova Science Publishers
    Pages
    147 - 176
    ISBN
    9781536131543

  • Conference Paper

    Year Title
    2014
    Australian public service reforms and public service motives
    Published In
    Australian and New Zealand Academy of Management Conference
    Pages
    1 - 16
    2013
    The impact of customer service orientation on Australian public service motives
    Published In
    Seventeenth Annual Conference of the International Research Society for Public Management (IRSPM XVII)
    Pages
    1 - 12
    2011
    A model of the impact of customer service orientation on Australian public service motives
    Published In
    Fifteenth Annual Conference of the International Research Society for Public Management (IRSPM XV) - Value, Innovation and Partnership
    Pages
    1 - 12
    2009
    Customer orientation in an Australian public service agency and its effect on public service motives: developing a research study
    Published In
    Australian and New Zealand Academy of Management Conference
    Pages
    1 - 15
    2007
    Performance Discourses in the Australian Public Service: Contradiction, Uncertainty and Ambivalence
    Published In
    12th APROS International Colloquium

Advisees

  • Graduate Advising Relationship

    Degree Research Title Advisee
    Doctor of Business Administration An Exploration of Whether and How Humility Influences Senior Leaders’ Responses to Feedback Sietsma, Simone
    Doctor of Philosophy Examining the impact of strengths knowledge and use on job outcomes. Dulagil, Aylin
    Doctor of Philosophy (Integrated) The impact of employee wellbeing on citizenship behaviour towards individuals and the organization Mukherjee, Indrani

Professional Service Activities

  • ANZAM Stream Chair for Management Education and Development Stream 2015 -

Education And Training

  • Bachelor of Commerce in Accountancy and Management, University of Wollongong
  • Master of Strategic Human Resource Management, University of Wollongong
  • D.Phil. in Management, Thesis Title: The impact of customer service orientation on public service motives

Keywords

  • Public service motivation, customer orientation in the public service, team-based learning in tertiary education, active learning, performance management, business communication.  

Full Name

  • Dr. Christa Wood

Mailing Address

  • School of Management, Operations and Management, UOW

    Northfields Ave

    Wollongong

    NSW

    2522

    Australia

Visualisations

  Publication History
 

Research Areas