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Wood, Christa Dr.

Lecturer | Head of Students

  • Faculty of Business and Law
  • School of Management, Operations and Marketing
  • Discipline: Management

Top Publications

Research Overview

  • Christa's research interests include:

    • Public service motivation
    • Customer orientation in the public service
    • Team-based learning in tertiary education
    • Active learning
    • Performance management
    • Business communication

Selected Publications

  • Journal Article

    Year Title
    2015
    Cyberbullying victimization: do victims’ personality and risky social network behaviors contribute to the problem?
    Published In
    Computers in Human Behavior
    2015
    Cyberbullying: Examining Personality and Victims' Wall Postings as Risk Factors
    Published In
    Academy of Management Proceedings
    2014
    From passive to active learning: a case study using a modified team-based learning approach
    Published In
    Employment Relations Record

  • Book

    Year Title
    2014
    The impact of customer service orientation on public service motives

  • Chapter

    Year Title
    2018
    Millennials and facebook: Are men at greater risk of cyberbullying victimization than women?
    Published In
    Millennials: Trends, Characteristics, and Perspectives
    Publisher
    New York

  • Conference Paper

    Year Title
    2014
    Australian public service reforms and public service motives
    Published In
    Australian and New Zealand Academy of Management Conference
    2013
    The impact of customer service orientation on Australian public service motives
    Published In
    Seventeenth Annual Conference of the International Research Society for Public Management (IRSPM XVII)
    2011
    A model of the impact of customer service orientation on Australian public service motives
    Published In
    Fifteenth Annual Conference of the International Research Society for Public Management (IRSPM XV) - Value, Innovation and Partnership
    2009
    Customer orientation in an Australian public service agency and its effect on public service motives: developing a research study
    Published In
    Australian and New Zealand Academy of Management Conference
    2007
    Performance Discourses in the Australian Public Service: Contradiction, Uncertainty and Ambivalence
    Published In
    12th APROS International Colloquium

Advisees

  • Graduate Advising Relationship

    Degree Research Title Advisee
    Doctor of Business Administration An Exploration of Whether and How Humility Influences Senior Leaders’ Responses to Feedback Sietsma, Simone
    Doctor of Philosophy Psychological Strengths in the Workplace: How Organisational Context Factors Impact Strengths Knowledge and Strengths Use Dulagil, Aylin

Professional Service Activities

  • ANZAM Stream Chair for Management Education and Development Stream 2015 -

Education And Training

  • Bachelor of Commerce in Accountancy and Management, University of Wollongong
  • Master of Strategic Human Resource Management
  • D.Phil. in Management, Thesis Title: The impact of customer service orientation on public service motives

Keywords

  • Public service motivation, customer orientation in the public service, team-based learning in tertiary education, active learning, performance management, business communication.  

Full Name

  • Dr. Christa Wood

Mailing Address

  • School of Management, Operations and Management, UOW

    Northfields Ave

    Wollongong

    NSW

    2522

    Australia

Top Publications

Research Overview

  • Christa's research interests include:

    • Public service motivation
    • Customer orientation in the public service
    • Team-based learning in tertiary education
    • Active learning
    • Performance management
    • Business communication

Selected Publications

  • Journal Article

    Year Title
    2015
    Cyberbullying victimization: do victims’ personality and risky social network behaviors contribute to the problem?
    Published In
    Computers in Human Behavior
    2015
    Cyberbullying: Examining Personality and Victims' Wall Postings as Risk Factors
    Published In
    Academy of Management Proceedings
    2014
    From passive to active learning: a case study using a modified team-based learning approach
    Published In
    Employment Relations Record

  • Book

    Year Title
    2014
    The impact of customer service orientation on public service motives

  • Chapter

    Year Title
    2018
    Millennials and facebook: Are men at greater risk of cyberbullying victimization than women?
    Published In
    Millennials: Trends, Characteristics, and Perspectives
    Publisher
    New York

  • Conference Paper

    Year Title
    2014
    Australian public service reforms and public service motives
    Published In
    Australian and New Zealand Academy of Management Conference
    2013
    The impact of customer service orientation on Australian public service motives
    Published In
    Seventeenth Annual Conference of the International Research Society for Public Management (IRSPM XVII)
    2011
    A model of the impact of customer service orientation on Australian public service motives
    Published In
    Fifteenth Annual Conference of the International Research Society for Public Management (IRSPM XV) - Value, Innovation and Partnership
    2009
    Customer orientation in an Australian public service agency and its effect on public service motives: developing a research study
    Published In
    Australian and New Zealand Academy of Management Conference
    2007
    Performance Discourses in the Australian Public Service: Contradiction, Uncertainty and Ambivalence
    Published In
    12th APROS International Colloquium

Advisees

  • Graduate Advising Relationship

    Degree Research Title Advisee
    Doctor of Business Administration An Exploration of Whether and How Humility Influences Senior Leaders’ Responses to Feedback Sietsma, Simone
    Doctor of Philosophy Psychological Strengths in the Workplace: How Organisational Context Factors Impact Strengths Knowledge and Strengths Use Dulagil, Aylin

Professional Service Activities

  • ANZAM Stream Chair for Management Education and Development Stream 2015 -

Education And Training

  • Bachelor of Commerce in Accountancy and Management, University of Wollongong
  • Master of Strategic Human Resource Management
  • D.Phil. in Management, Thesis Title: The impact of customer service orientation on public service motives

Keywords

  • Public service motivation, customer orientation in the public service, team-based learning in tertiary education, active learning, performance management, business communication.  

Full Name

  • Dr. Christa Wood

Mailing Address

  • School of Management, Operations and Management, UOW

    Northfields Ave

    Wollongong

    NSW

    2522

    Australia

Visualisations

  Publication History
 

Research Areas